1. Governance & mandate
Set the authority and the deadline before anything is built.
2. Partner alignment
The partner agencies are the project, not a side workstream.
3. System readiness
Build to the controller’s requirements; prove it under real load.
4. Data & reconciliation
The real win is retiring dual-system reconciliation.
5. User readiness
Done early, this is what prevents a technically sound launch from failing operationally.
6. Go-live & support
Plan for the first close cycles, not just the cut-over day.